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Privacy Policy

Privacy Policy

The Artificial Plants Shop website takes your privacy very seriously. Any information passed to us will not be shared with a third party, the exception to this being your delivery details which must by necessity be passed on to our fulfilment agents, carriers or the Post Office.

We do not keep personal information about you other than for basic accounting purposes. Credit card numbers are kept by non-electronic means for a maximum period of three months (unless subject to a dispute, either with yourselves or the credit card company), after which time they are deleted.

To protect your online order information we use (SSL) Secure Sockets Layer technology. To check that this is working look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock in the bottom left-hand part of your browser, then you will know that your information is secure. You will also see the first part of the site address change from “http” to “https. Some firewalls prevent secure servers from working properly. If you have problems please contact us by telephone, email or mail.

We place cookies on your computer which feed back information about which pages you visited, the time and date of your visit, where you came from ie; the keywords you used and which search engine referred you to us, etc, but we do not collect personal information about you such as your name or email address. Our cookies are there only to help us improve our website and your enjoyment of it.

If you visit the artificial plant shop from one of our affiliate sites you will receive a session cookie which will expire after 5 days. The purpose of this is to enable us to pay a small commission to the owner of the referring site should you make a purchase. This cookie contains no personal information. If you are interested, contact us to find out more about this.

We consider “spam” to be an unnecessary annoyance and we will not send you “Spam”. If you communicate with us we will not pass on or sell your email address, name or postal details to a third party for mailing purposes (or any other).

We cannot think of any reason why this should happen but, in the event of being compelled to do so by law, subject to a valid order from government or a law enforcement agency, we reserve (at our sole discretion) the right to release the whatever information that we hold on you.

Please contact us if you have any concerns about the way your information is being used. We reserve the right to alter and update this policy from time to time, without notice.

Our Contact / Mailing Address:

Office & Reception Planters Limited
(The Artificial Plants Shop)
Ash Tree Farm
NE15 0HE

Tel: 01661 871 481



If you are unhappy about our products or the way we treat you then please tell us. We always do our best to resolve problems in a fair and equitable manner.


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